bgbd Privacy Policy — How We Handle Your Data

1. Introduction

bgbd ("we", "us", "the Platform") operates the website at bgbd.bet and is committed to protecting the privacy and personal data of all users ("you", "Player") who access or use the bgbd platform. This Privacy Policy explains how bgbd collects, processes, stores, and protects personal data in connection with your use of the platform, including when you register an account, make a deposit or withdrawal, place a bet, play a casino game, or contact our support team.

By registering an account with bgbd or otherwise using the platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not consent to this Privacy Policy, you must not use the bgbd platform. This policy should be read alongside bgbd's Terms & Conditions, which are available at bgbd.bet/terms-conditions.

2. Information We Collect

bgbd collects personal data that you provide directly to us and data that is generated automatically through your use of the platform. The categories of personal data we collect include:

• Identity data: full name, date of birth, and a copy of a government-issued identity document where required for KYC verification.
• Contact data: Bangladeshi mobile phone number and, where provided, an email address.
• Financial data: bKash wallet number, Nagad wallet number, Rocket wallet number, or bank account details used for deposits and withdrawals; transaction history; deposit and withdrawal amounts.
• Gameplay data: game history, bet amounts, win and loss records, bonus usage, session duration, and responsible gaming tool settings (deposit limits, session reminders, self-exclusion status).
• Technical data: IP address, device type and model, operating system version, browser type and version, time zone, mobile network operator, and session log data generated by your interactions with the platform.

bgbd does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information unless such data is directly volunteered by you in a support communication. If such data is received, it will be deleted promptly and will not be processed.

3. How We Use Your Information

bgbd uses the personal data we collect for the following purposes, all of which are necessary for the operation of the platform or for compliance with our legal obligations:

• Account management: to create, verify, maintain, and close player accounts; to process deposits, withdrawals, and bonus transactions; to respond to support enquiries.
• Identity and age verification: to confirm that you are aged 21 or above and to satisfy our KYC obligations, which may require us to share identity data with third-party verification providers.
• Fraud prevention and security: to detect and prevent fraudulent transactions, money laundering, unauthorised account access, and any other prohibited activities described in our Terms & Conditions.
• Responsible gaming: to monitor gameplay patterns for signs of problem gambling behaviour and to apply responsible gaming tools (deposit limits, session reminders, self-exclusion) where requested or where bgbd has a duty of care to act.
• Platform improvement: to analyse aggregated, anonymised usage data to improve the bgbd platform, identify technical issues, test new features, and optimise game lobby layouts for Bangladesh players.
• Marketing communications: to send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time.

9. Your Privacy Rights

bgbd respects your rights in relation to your personal data. You may exercise the following rights by contacting bgbd at [email protected]:

• Right of access: you have the right to request a copy of the personal data bgbd holds about you, together with information about how it is being processed.
• Right to rectification: you have the right to request correction of any inaccurate or incomplete personal data bgbd holds about you.
• Right to erasure: in certain circumstances, you have the right to request that bgbd delete your personal data. This right is subject to bgbd's legal obligation to retain certain data for the periods described in Section 7.
• Right to restriction: you have the right to request that bgbd restricts the processing of your personal data in certain circumstances, for example where you contest the accuracy of the data or where processing is unlawful but you do not wish the data to be deleted.
• Right to object to marketing: you have the absolute right to object to processing of your personal data for direct marketing purposes at any time. bgbd will cease processing your data for marketing purposes immediately upon receipt of your objection.

bgbd will respond to all valid privacy rights requests within 30 calendar days of receipt. Where a request is complex or bgbd receives a high volume of requests, this period may be extended by a further 30 days, in which case bgbd will notify you of the extension and the reason for it. bgbd will not charge a fee for exercising your privacy rights unless a request is manifestly unfounded or excessive.

10. Marketing Communications

bgbd may send you promotional communications about bonuses, new games, seasonal offers (such as BPL and IPL cricket betting promotions, Eid and Pohela Boishakh special offers), and platform updates, where you have consented to receive such communications at the time of registration or through your account settings. Promotional messages are sent via SMS to your registered Bangladeshi mobile number and, where provided, by email.

You may withdraw your consent to receive marketing communications at any time by updating your notification preferences in your bgbd account settings, or by contacting the bgbd support team at [email protected] and requesting to be removed from marketing communications. Withdrawal of consent will not affect the lawfulness of any marketing communications sent before you withdrew consent, and will not affect bgbd's ability to send you essential account-related notifications (such as deposit confirmations, withdrawal updates, and security alerts).

11. Third-Party Links

The bgbd platform does not contain links to third-party websites. bgbd is a self-contained platform and all content, games, and services are provided directly by bgbd or its licensed game providers. bgbd is not responsible for the privacy practices of any third-party game provider whose games are accessible through the bgbd platform. Where a game is provided by a third-party studio such as Evolution Gaming or Pragmatic Play, that studio operates its own game server under its own privacy and data security standards, and your gameplay session data may be processed by that studio as described in Section 5 of this policy.

12. Children's Privacy

bgbd is strictly an adults-only platform. The minimum age to register and use the bgbd platform is 21 years. bgbd does not knowingly collect personal data from individuals under the age of 21. If bgbd becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the account will be closed. Parents and guardians who believe that a minor may have registered on bgbd are encouraged to contact [email protected] immediately so that the account can be reviewed and closed.

13. Changes to This Privacy Policy

bgbd reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, or the way in which bgbd operates the platform. Where a material change is made to this policy, bgbd will notify registered players via SMS or email and will update the "Last Updated" date at the top of this page. Your continued use of the bgbd platform following notification of a change to this Privacy Policy constitutes your acceptance of the updated policy. If you do not accept the updated Privacy Policy, you must cease using the platform and may request account closure by contacting [email protected].

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way bgbd processes your personal data, please contact the bgbd support team. bgbd aims to respond to all privacy-related enquiries within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours. For data rights requests (access, rectification, erasure, restriction, or objection), please state clearly the nature of your request and include the mobile number registered on your bgbd account so that we can verify your identity before processing your request.

Email: [email protected]