Responsible Gaming — Play Smart, Stay Safe

Warning Signs of Problem Gambling

Problem gambling can affect anyone, regardless of income level or experience. It often develops gradually. Knowing the warning signs early can make a significant difference. Ask yourself honestly if any of the following apply to you:

• 1 You spend more money on gambling than you originally planned, or regularly exceed the budget you set for yourself before starting a session.
• 2 You chase losses — continuing to play after a losing streak in an attempt to win back money you have already lost.
• 3 Gambling is affecting your ability to pay household bills, rent, or essential expenses for your family in Dhaka, Chittagong, or elsewhere in Bangladesh.
• 4 You feel restless, irritable, or anxious when not gambling, or you use gambling as a way to escape from stress, loneliness, or personal difficulties.
• 5 You have lied to family members or friends about how much time or money you spend on gambling.
• 6 You have borrowed money or sold personal items in order to fund gambling activity.

If two or more of the above apply to you, bgbd strongly encourages you to use the self-exclusion or time-out tool in your account settings immediately, and to reach out to our support team for a confidential conversation. You can also seek guidance from a trusted family member or a mental health professional.

bgbd's Commitment to Safer Gambling

bgbd was built for the Bangladesh market with player wellbeing at its core. We recognise that the accessibility of mobile gambling — particularly via bKash and Nagad deposits on any smartphone — means that responsible gaming safeguards must be robust, visible, and easy to use. That is why our responsible gaming tools are integrated directly into the account settings menu, not buried in a help page.

bgbd conducts regular reviews of player account activity to identify patterns that may indicate problem gambling behaviour. Where our automated monitoring systems flag unusual activity — such as a sudden and significant increase in deposit frequency, rapid loss of a large proportion of a deposit within a very short session, or a pattern of late-night play that spans multiple consecutive nights — our responsible gaming team may proactively reach out to the player concerned to check in and offer support.

bgbd does not market to players who have activated a time-out, self-exclusion, or who have closed their account. We apply a strict internal marketing suppression list to ensure that players who have sought to limit or end their gambling activity are never targeted with bonus promotions, re-engagement offers, or any other form of marketing communication. bgbd also enforces strict age verification for all new registrations — no player under 21 years of age may access the platform.